How to: Report all or part of a night?

You can now review a detailed report of your previous night, data included in your report will include a hypnogram graph, quality chart, heart rate, etc. If you feel that you are missing data from your night or the data you received is inaccurate you can now report this our Dreem Team. 

To report your night please follow the instructions below.

1. Hold the night card button until you see the pop-up screen shown in step 2.

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2- Select "Report"

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3- Choose the relevant data that you would like to report with a detailed explanation. 

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Once your report is received, our team will use the information you submitted to improve our service and accurately determine the appropriate sleep phase for our users.
 
Please note that your report won't trigger an answer from the support service. If you need assistance from customer support you may send us a message directly.

 

Whatever your questions, suggestions, or remarks,
our dedicated support team is at your disposal 7 days a week

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