Headband isn't charging

Alexandre De Dreem
Written by Alexandre De Dreem
Last update

When you put your headband on the dock, it should turn on automatically. If this is not the case, please test your charger and your micro-USB cable with another compatible device (Android phone or a Bluetooth speaker for example)

  • If the other device charges then you can contact our support team. They will explain the following steps. 
  • If the other device doesn’t charge, then there is likely an issue with your charger. In this case, contact the support team. They will send you back another charger.