When you put your headband on the dock, it should turn on automatically. If this is not the case, please test your charger and your micro-USB cable with another compatible device (Android phone or a Bluetooth speaker for example)
- If the other device charges then you can contact our support team. They will explain the following steps.
- If the other device doesn’t charge, then there is likely an issue with your charger. In this case, contact the support team. They will send you back another charger.