The touchpad does not seem to work

If the touchpad does not respond when you tap it, please try the following operations:

  • Make sure that your band is not connected to the application via Bluetooth. 
  • Try pressing the On/Off button for 3 seconds to restart the band.

If the touchpad still does not respond, please contact our support team.

For more information on how to use the touchpad, please see the article "The touchpad: using the band without using the application".

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