I can't download data from the viewer

Jonathan
Written by Jonathan
Last update

Here are the reasons why you can't access your record data. 

  • Light gray:  h5 is not available. 
  1. Verify that Wifi has been setup in your app and that headband is plugged to a wall socket
  2. Wait up to 24h until h5 appears
  3. If h5 is still not available after 24h, please contact us 
  • Deep red: Raw data can't be found
  1. Verify that Wifi has been setup in your app and that headband is plugged to a wall socket
  2. Wait up to 24h until h5 appears
  3. If h5 is still not available after 24h, please contact us 
  • Blue gray: h5 is available but the algorithm tasks did not run 
  1. Algorithm taks can take a bit of time, wait up to 24h
  2. If record still appears in blue gray, please contact us