I can't find my Wi-Fi network

Several reasons might explain why you can't find your Wi-Fi network:

  • You are too far away from your router. Please try to get closer to your router and reconnect to your Wi-Fi.
  • The network you are trying to reach is maybe hidden. In that case, please select "OTHER NETWORK" and enter manually the name of your network as well as the WEP/WPA key while making sure you selected the right security protocol.
  • Your wireless router encounters connection problems. Please try to restart your router and connect to your Wi-Fi again.
  • Your router is set to filter MAC addresses. Ensure that the MAC address of your headband is in the approved list of the configuration page of your router.

In any case, if the error persists, contact support and describe as precisely as you can the problem you are facing.

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