I have a Wi-Fi error message

Here are the different Wi-Fi error messages that you can face:  

  1. Wi-Fi: connection error
    1. Double check your password. Pay a special attention to the CAPS and double check each character you entered
    2. If you are sure of the password being right, it might be that the network you are trying to reach in now out of range, or that the signal level is too weak. Get closer to your router, and try again.
  2. Wi-Fi: request error
    1. Try again to connect to the Wi-Fi from the app.
    2. Reinstall again the app, and try again to connect to the Wi-Fi from the app.
    3. If this error persists, you can contact the support team
  3. Wi-Fi: internal error:
    1. Try to connect to the Wi-Fi network again from the app.
    2. Reinstall the app, and try to connect to the Wi-Fi network again from the app.
    3. Restore the factory settings of the headband:
      • Headband plugged in, press and hold the button.
      • Count 5 seconds, and disconnect the headband (button still pressed).
      • Reconnect the headband immediately (button still pressed).
      • Keep the button pressed until the button turns white.
      • Wait until the headband restarts and the button turns blue again.
  4. Wi-Fi: DHCP error:
    1. Restart your Wi-Fi hotspot.
    2. Check the configuration of your internet terminal (use the instructions of your Wi-Fi hotspot) and make sure that it can connect to the internet.
  5. Wi-Fi: HTTP error:
    1. If you are on a shared or public network, make sure that it does not require a password to enter a web page.
    2. If you are on a private network, check that it is not behind a proxy
  6. Wi-Fi: sync error:
    1. Check that your app has good internet connectivity.
    2. Make sure your headband is connected to your app.
    3. Wait about ten minutes (an automatic maintenance operation must have taken place).
    4. Try to connect to the Wi-Fi network again from the app.
  7. Wi-Fi: server error:
    1. Check that your app has good internet connectivity.
    2. Make sure your headband is connected to your app.
    3. Wait about ten minutes (an automatic maintenance operation must have taken place).
    4. Try to connect to the Wi-Fi network again from the app.

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