I am unable to connect to Wi-Fi

Several reasons may explain why your headband can't connect to your Wi-Fi:

Your network does not appear in the list

  • You are too far away from your router. Please try to get closer to your router and reconnect to your Wi-Fi.
  • The network you are trying to reach is maybe hidden. In that case, please select "OTHER NETWORK" and enter manually the name of your network as well as the WEP/WPA key while making sure you selected the right security protocol.
  • Your wireless router encounters connection problems. Please try to restart your router and connect to your Wi-Fi again.
  • Your router is set to filter MAC addresses. Ensure that the MAC address of your headband is in the approved list of the configuration page of your router.

In any case, if the error persists, contact support and describe as precisely as you can the problem you are facing.

You encounter an error in the app while trying to set the Wi-Fi

Find the error announced by the app in the following list and follow the associated instructions.

In any case, if the error persists, contact support and describe as precisely as you can the problem you are facing.

  • Wi-Fi: connection error
    1. Double check your password. Pay a special attention to the CAPS and double check each character you entered
    2. If you are sure of the password being right, it might be that the network you are trying to reach in now out of range, ou that the signal level is too weak. Get closer to your router, and try again.

  • Wi-Fi: request error
    1. Try again to connect to the Wi-Fi from the app.
    2. Reinstall again the app, and try again to connect to the Wi-Fi from the app.
    3. If this error persists
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