Wi-Fi error messages

Here are the different Wi-Fi error messages you might encounter and what to do about them:

Wi-Fi: Connection error

  1. Double-check your password, paying special attention to CAPS and all the characters you entered.
  2. If you’re sure the password’s right, it might be that the network you’re trying to reach is out of range, or that the signal level is too weak. Get closer to your router and try again.

Wi-Fi: Request error

  1. Try connecting to the Wi-Fi from the app again.
  2. Reinstall the app and then try connecting to Wi-Fi via the app again.
  3. If this error persists, you can contact our support team directly.

Wi-Fi: Internal error

  1. Try connecting to the Wi-Fi from the app again.
  2. Reinstall the app and then try connecting to Wi-Fi via the app again.
  3. If this error persists, you can contact our support team directly.

Wi-Fi: DHCP error

  1. Restart your Wi-Fi hotspot
  2. Check the configuration of your internet terminal (follow your Wi-Fi hotspot’s instructions) and make sure it can connect to the internet.

Wi-Fi: HTTP error

  1. If you’re on a shared or public network, make sure that a password isn’t required when you try to open a web page.
  2. If you’re on a private network, check that it’s not behind a proxy.

Wi-Fi: Sync error

  1. Check that your app has good internet connectivity.
  2. Make sure your headband is connected to the app.
  3. Wait 10 minutes (an automatic maintenance operation may have taken place).
  4. Try connecting to the Wi-Fi network again via the app.

Wi-Fi: Server error

  1. Make sure your app has good internet connectivity.
  2. Check that your headband is connected to your Dreem Coach app.
  3. Wait 10 minutes (an automatic maintenance operation may have taken place).
  4. Try connecting to the Wi-Fi network again via the app.

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