Refund policy

If you choose to cancel your order, you may do so within 14 days from when you received your headband. Simply contact our support team before returning the package. Please refer to our terms for any additional information. 

Note that if your shipping address is in North America, we will send you a return label. We will not proceed any order sent back without a return label.

Please also provide the following information when you contact us:

  • Full name
  • Email address used for the Dreem Coach app
  • Order reference
  • Reason for return

Please note :

  • Return shipping is at the customer's expense.
  • To allow the refund of your purchase, the headband and all additional accessories must be returned in perfect condition, in the original packaging.
  • Returns made without contacting the support team first will not be processed.

Whatever your questions, suggestions, or remarks,
our dedicated support team is at your disposal 7 days a week

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