The headband turns off abruptly

Several reasons may explain that your headband turns off abruptly:

  • Your headband doesn't have enough battery. For more informations, visit our dedicated article "Charging Dreem headband".
  • Your headband is recording but hasn't received any signal for 1 hour. Ensure that you have properly "put your headband on" to avoid this type of situation.
  • Your headband has encountered an unexpected error. Please try to press On/Off button to turn it back on. The indicator light will determine if your headband has enough battery ans is paired with the Dreem app (steady blue indicator light). 

If your headband still turns off abruptly, please contact our support service. 

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