My alarm doesn't wake me up at the defined hour

Several reasons may explain that your alarm doesn't ring at the defined hour :

  • You have set the smart alarm. This alarm rings within a 20 minutes time slot prior to the hour you have defined.
  • If the smart alarm systematically wakes you up 20 minutes earlier than the set time, it is most likely because our algorithms have detected that you are at a phase in your sleep cycle suitable for awakening.
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