Here are the reasons why you can't access your record data.
- Light gray: h5 is not available.
- Verify that Wifi has been setup in your app and that headband is plugged to a wall socket
- Wait up to 24h until h5 appears
- If h5 is still not available after 24h, please contact us
- Deep red: Raw data can't be found
- Verify that Wifi has been setup in your app and that headband is plugged to a wall socket
- Wait up to 24h until h5 appears
- If h5 is still not available after 24h, please contact us
- Blue gray: h5 is available but the algorithm tasks did not run
- Algorithm taks can take a bit of time, wait up to 24h
- If record still appears in blue gray, please contact us