Cancellation period

Jonathan
Written by Jonathan
Last update

Should you choose to cancel your order, you may do so within 14 days of the delivery date you received your package, to request a refund and ship your Dreemband back please contact our customer support team. All return packages received without contacting customer care will not be processed, for additional information regarding our return policy please refer to our terms and conditions.

When requesting a refund please provide the following information:

  • Full name
  • Email address used for the Dreem Coach app
  • Order reference
  • Reason for withdrawal

Please note : 

  • You are responsible for fees associated with return shipping.
  • Returns received without contacting customer support will not be processed
  • Your return shipment must include your Dreemband along with all accessories in perfect condition and original packaging to qualify for a refund.